28 JUL

Article: Easy to Use, Hard to Make

I've put together an article that discusses how the usability of a basic, unintuitive form can be hugely improved by thinking like the user. It uses a real example from a web-based application I recently developed.

Make a website intuitive and customers are far more likely to return. In the case of web-based applications and intranets, users will be more productive and will require less training.

Article: Easy to Use, Hard to Make